Refund and Returns Policy

Last Updated: July 23, 2026

At Swirl Disposable, customer satisfaction is important to us. We want you to shop with confidence, and we are committed to handling returns, refunds, and order issues fairly and efficiently. This Refund and Returns Policy explains the conditions under which returns, exchanges, cancellations, and refunds may be requested for purchases made through SwirlDisposable.com.

By placing an order through our website, you agree to this Refund and Returns Policy.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If you wish to cancel an order, please contact our customer support team as soon as possible with your order number.

Once an order has entered processing, has been prepared for shipment, or has already been dispatched, it may no longer be eligible for cancellation.

Return Eligibility

To be eligible for a return, all of the following conditions must be met:

• A return request is submitted within 30 days of delivery.
• The item is unused.
• The product remains sealed in its original packaging.
• All labels, seals, and packaging are intact.
• Proof of purchase or the original order number is provided.

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns of:

• Opened disposable vape products
• Used vape devices
• Products with broken or removed safety seals
• Products damaged through misuse or improper handling

Because disposable vape products are intended for personal use, opened products generally cannot be returned unless they arrive defective or damaged.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after delivery.

If you receive:

• a damaged product,
• a defective device,
• the wrong item,
• or an incomplete order,

please contact our customer support team within 48 hours of delivery.

To help us investigate the issue, please include:

• your order number,
• photographs of the product,
• photographs of the packaging,
• and a brief description of the issue.

Once reviewed, we may offer one of the following:

• a replacement,
• an exchange,
• store credit,
• or a refund, depending on the circumstances and product availability.

Return Process

If your return request is approved, we will provide instructions on how to return the item.

Please do not send products back until you have received return authorization.

Customers are responsible for securely packaging returned items to help prevent damage during transit.

We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked returns.

Return Shipping Costs

If the return is required because:

• we shipped the wrong product,
• the product arrived damaged,
• or the item is confirmed to be defective,

we may cover reasonable return shipping costs or provide alternative return instructions.

If the return is requested for any other eligible reason, the customer is generally responsible for return shipping costs. Shipping charges are normally non-refundable unless the return results from our error.

Refunds

After your returned item has been received and inspected, we will notify you of the outcome of your request.

If approved, refunds will be issued to the original payment method used during checkout.

Depending on your payment provider or financial institution, it may take several business days for the refunded amount to appear in your account after processing.

Exchanges

If you receive a defective or incorrect item, we may offer an exchange for the same product, subject to inventory availability.

If the original item is unavailable, we may offer:

• a comparable replacement,
• store credit,
• or a refund.

Wholesale Orders

Wholesale purchases may be subject to different return and refund conditions due to order size and product availability.

Customers placing wholesale orders should contact our support team before requesting a return so we can review the circumstances and provide appropriate instructions.

Refused or Undeliverable Deliveries

If an order is returned because:

• an incorrect shipping address was provided,
• the package was refused,
• or the shipment could not be delivered,

additional shipping charges may apply before the order can be reshipped.

If a refund is requested for an undeliverable order, original shipping costs may not be refundable.

Missing Orders

If your tracking information indicates that your package has been delivered but you have not received it, please:

1. Check around your delivery location.
2. Contact household members or neighbors.
3. Contact the shipping carrier.
4. Contact our customer support team.

We will assist in investigating the shipment where possible.

Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.

Most issues can be resolved more quickly through our customer support team than through a payment dispute process.

Refund Processing Time

Once a refund has been approved, we process it promptly.

Depending on your bank or payment provider, refunds may take 5 to 10 business days to appear in your account. Processing times may vary between financial institutions.

Changes to This Policy

We may update this Refund and Returns Policy periodically to reflect changes in our business practices, legal requirements, or operational procedures.

When updates are made, the “Last Updated” date at the top of this page will be revised.

Contact Us For Refund and Returns

If you have any questions regarding returns, refunds, exchanges, or damaged products, please contact our customer support team using the contact information provided on SwirlDisposable.com.

Please include your order number whenever possible so we can assist you more efficiently.

We appreciate your business and will always work to resolve eligible order issues fairly, professionally, and as quickly as possible.